Delete your CLIMS account
You can request deletion of your CLIMS account and associated personal data without installing or signing in to the app.
Send a deletion request
Email clims.app@gmail.com with the subject CLIMS account deletion request. Include your registered email or employee username and clinic name. Tell us whether you want to delete an individual staff account or close the organization account. Do not send your password, OTP or patient documents.
Email deletion requestWhat happens next
- We verify your identity and authority over the account.
- We explain the scope of deletion and any clinic-record retention that applies. Organization closure is reviewed with the authorized owner; staff requests do not authorize deletion of other users’ data.
- We process the request manually and confirm the outcome, including any information that must be retained and why.
Deleting an account includes removal of personal account information that is no longer required, not merely deactivation of the login. Patient, financial and audit records controlled by a clinic may need to be retained for legitimate security or legal obligations. We will explain applicable retention when handling your request. Backup copies are handled through backup rotation.
Before deletion, sync pending work and request any records you need to keep. Downloaded files or copies already shared with others are outside the app’s control.
In the Android app: Settings → Privacy & account deletion → Email deletion request. If an email app is unavailable, send the request using any email service.